With Great Britain leaving the European Union (EU) we have had to make some changes to how we deal with orders being delivered to the EU including (The Republic of Ireland) in order to ensure we comply with the new regulations. These are:

Order Value limit €150

We only ship orders into the EU that are under the value of €1501 (including p&p).

If an order exceeds the limit of €1501 you will see a ‘pop up’ message online advising this. You will be able to select an alternative address within the UK or the item will need to be removed from your shopping basket.

You may submit multiple orders provided each complies with these restrictions.

1 Equivalent GBP value is around £130-£135 depending on exchange rates.

Duties and Taxes

Orders for delivery into the EU, (including the Republic of Ireland) with a value of €22 or more will carry a VAT and administration charge upon delivery. This cost will be required to be paid by the customer directly to the courier company.

Prices

If ordering from the UK for delivery into the EU (including Republic of Ireland), you may see a price change in your basket or at checkout as your delivery address is entered, This is due a different rate of VAT is charged.

Returns from the EU

You may can still return items to Swimzi Ltd by following the steps below.

Package your goods securely applying Return label and complete your CN22 (Customs Declaration) form and take it to your nearest Post Office.

On your CN22 form, please ensure you include Returned Goods (Description) and No Commercial Value to ensure this is processed correctly through customs.

Note for all returns: Ensure you get proof of posting, which is generally free of charge or, for a charge, you may wish to request a ‘signed for’ service.

Returns can take up to 14 days to process. If we have your email address, we will email you to confirm receipt of your return within 30 days. If you have created an account with us you can also check the status of your return by signing into My account online. Any refund will automatically be issued to the original payment method and will show on your next statement.

We are not able to refund any additional VAT paid for the item paid upon delivery. If you are returning an item due to a fault, please contact us.