Returns Information

Something not quite right?

Wrong colour? Wrong size?  or something else? No problem.
Just send your item(s) back to us, within 30 days of purchase, with all tags and original packaging, and on receipt we will process an exchange or refund.  During November and December the returns period is extended to  31st January.

We are unable to accept returns of personalised items unless faulty.

Refunds can only be credited back by the original payment method – i.e. onto the same debit/credit card used.
Returned gift items still have to be refunded to the original purchaser. If you want to exchange or return your gift, we can’t keep it a secret from the person who bought it for you!

Unfortunately we are unable to offer free returns. If you wish to return your order (or part of it) you will need to pay postage.  If the item is faulty a refund will be given.

How to return an item

Complete the Returns section of the Delivery Note and include in your parcel and attach the pre-printed address label to the outside. If you want to exchange an item, please make sure you specify the colour and size you’d like.

No returns label/form?

If you do not have the Delivery Note, no worries, simply use a piece of notepaper ensuring you include the following information:

  • Your name & full address
  • Contact telephone number
  • Date of order
  • Order number
  • Name of item
  • Reason for returning/description of fault
  • Whether you would like an exchange or a refund

Send your parcel to:

Swimzi Ltd
Unit 4N, Sileby Road Industrial Estate
Barrow-upon Soar
Leicestershire
LE12 8LP

Please note: if you’re returning something to us, you must take reasonable care of it when it’s with you, otherwise we may not accept it.

Always ask for a ‘Proof of Posting’ certificate as we cannot be held responsible for goods lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

If you need any further assistance, please Contact Us

Your Rights of Withdrawal

Changed your mind? No problem. You are protected by the ‘Distance Selling Regulations’. Please Contact Us to cancel your order. Further information can be found in section ‘6 Right Of Withdrawal’ within our Terms & Conditions for full details.

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